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KaziGigs is a service and gig marketplace connecting clients with verified professionals. Clients can post jobs (biddable or fixed-price), compare offers, chat with candidates, and hire. Professionals can list services, bid on jobs, and grow their income through short-term or ongoing work.

• Clients: Create an account, complete your profile, then post a job or purchase a service package.
• Professionals: Create an account, complete your profile and skills, submit verification documents (if required), then start bidding on jobs or publishing your services.

Post a job (fixed-price or biddable), review offers and professional profiles, chat to confirm details, then hire. You can also purchase service packages for common needs like cleaning, repairs, or beauty services.

Complete your profile, verify your credentials where required, and list your services with pricing—or bid on relevant jobs. Deliver excellent work, earn positive ratings, and unlock more opportunities.

KaziGigs connects clients and professionals but does not guarantee work. Your success depends on demand in your area, profile quality, competitive pricing, response time, and ratings.

Go to Dashboard → Account Settings → Delete Account. You will need to complete or close any active jobs and withdraw available balances before deletion.

Yes. Go to Dashboard → Account Settings → Change Credentials. You may need to verify the new email or phone number.

If verification is required, you will upload a government-issued ID and take a selfie (or follow the steps shown in-app). Verification builds trust with clients and may be required for payouts and certain job categories.

Yes. Go to Dashboard → Account Settings → Personal Info. Some changes may require re-verification.

Use your Dashboard to update your profile, skills, service listings, availability, notification preferences, and payment or payout settings.

Choose the closest available category and include clear details in your description. If none fit, contact support—our team can add or map new categories.

Try improving your post by adding photos, specifying your location, including a budget range, and clarifying timeline and scope. You can also browse professional profiles and send direct invitations.

If job or service moderation is enabled, reviews typically complete within the timeframe shown in-app. You will receive a notification once approved.

• Biddable: Professionals submit offers with their proposed price and approach; you compare and choose.
• Fixed-price: You set the price upfront (or select an existing service package) and hire or purchase directly.

Go to Dashboard → Payments/Wallet → Add or Edit Payment Method. Available options vary by country.

Go to Dashboard → Payments/Wallet, select the method, then choose Remove or Replace.

Payment timing depends on the job type (fixed-price vs. milestone-based) and your chosen payment method. The app displays the exact timing before you confirm.

Check your account balance, network connection, and any card or mobile money limits. Wait a few minutes and retry. If the issue persists, try a different payment method or contact support with your order ID.

Contact support with your order ID and proof of payment (such as a transaction reference or screenshot). Our team will verify and resolve the issue.

Your wallet stores credits and balances for faster checkout and receiving funds. You can top up, make payments, and withdraw funds based on your country's available options.

Go to Dashboard → Orders/Invoices to view details and download invoices.

First, communicate directly with the professional through the in-app chat to resolve the issue. If the work does not meet what was agreed upon in the job description, you can request a revision or open a dispute.

Go to Dashboard → Orders → select the order → Open Dispute. Provide a clear explanation of the issue and attach any supporting evidence (photos, messages, or documents). Our support team will review and mediate.

Most disputes are resolved within 3–7 business days, depending on complexity. Both parties will be notified of updates and the final decision.

Refunds are assessed on a case-by-case basis. You may be eligible for a full or partial refund if the professional fails to deliver, the work is significantly different from what was agreed, or the job is cancelled before work begins. Refunds are processed to your original payment method or KaziGigs wallet.

If a professional cancels after you have paid, you will receive a full refund to your original payment method or wallet. You can then rehire another professional or repost the job.

Yes. Professionals can respond to disputes through the same resolution process. Our team reviews evidence from both sides before making a decision.

Be clear and detailed when posting jobs or describing services. Use the chat to confirm scope, timeline, and deliverables before work begins. Document agreements and milestones within the platform.

Verification reduces fraud and builds trust between clients and professionals. Some features—such as payouts, high-value jobs, or certain service categories—may require verification.

Yes. Go to Account Settings → Security → Change Password.

Use the Report or Block option within the chat (if available), or contact support with screenshots and the user or job reference.

KaziGigs only stores data necessary to operate the platform and process payments and verification. You can request details about your stored data by contacting support.

KaziID is your portable worker trust profile within the Kazi ecosystem. It is a verified summary of who you are, what skills you have, and how you have performed over time—compiled from your real work history on KaziGigs. Think of it as your economic reputation document, built through verified jobs, not just claims.

We manually track and compile your verified data from your activity on KaziGigs (and KaziSupply, if applicable). This includes your identity verification, job completion history, quality ratings, dispute rates, verified certifications, skills training, and professional experience. As you complete more jobs and build your track record, your KaziID profile grows stronger.

• Verified identity
• Job completion history and consistency
• Quality ratings and customer feedback
• Dispute and resolution history
• Verified certifications and skills training
• Professional experience and trade specializations
• Tool responsibility (if using KaziSupply)

• Verified: Identity confirmed, first job completed
• Reliable: Consistent job completion, low dispute rate, good track record
• Trusted: Extensive work history, zero safety incidents, proven reliability

Yes. With your consent, we can send your KaziID summary to partner financial institutions, insurers, and other organizations that may request your verified work history. Your job consistency, ratings, and professional conduct serve as proof of income reliability—helping you qualify for tool financing, working capital advances, micro-insurance, and other financial products. Your work on KaziGigs builds more than reputation—it builds financial access.

Your KaziID summary is only shared with institutions that request verified worker information—such as financiers, insurers, training providers, or potential employers—and only with your explicit consent. We never share your personal contact details without your permission.

• Featured Service Provider status on the platform
• Increased visibility to potential clients
• Access to higher-value jobs
• Eligibility for financing and insurance products through partner institutions
• Recognition of your verified training and certifications
• A portable work history you control

No. KaziID is not an app—it is a compiled worker profile that we maintain based on your platform activity. You do not need to download anything. Your KaziID status and tier are reflected in your profile visibility and featured status on KaziGigs.

When you complete training from a recognized provider, we verify and add the credential to your KaziID profile. Unlike paper certificates, these credentials are linked to your actual job performance—creating a complete picture of your skills and how they translate to real results.

No. Your KaziID is free. Workers should never pay to prove their worth. Revenue comes from institutions (financiers, insurers, training providers) who benefit from accessing verified, trusted workers—not from you.

Complete jobs consistently, deliver quality work, maintain good ratings, avoid disputes, and keep your certifications and training up to date. The stronger your track record, the higher your trust tier and the more opportunities you unlock.

KaziGigs is available as a Progressive Web App (PWA), which means you can use it directly from your browser on any device—desktop, tablet, or smartphone—without downloading anything from an app store.

A Progressive Web App works like a regular website but offers an app-like experience. It loads fast, works offline for certain features, and can be installed on your phone's home screen for quick access.

• Android (Chrome): Visit the KaziGigs website → tap the menu (three dots) → select "Add to Home Screen" → confirm. The KaziGigs icon will appear on your home screen just like a native app.
• iPhone (Safari): Visit the KaziGigs website → tap the Share icon (square with arrow) → select "Add to Home Screen" → confirm.

Some features—like viewing your profile, saved jobs, and cached content—may be available offline. However, posting jobs, messaging, and payments require an internet connection.

Yes! Native mobile apps for Android and iOS are coming soon. The apps will offer the full KaziGigs experience with enhanced features like push notifications, faster performance, and seamless mobile money integration. Stay tuned for updates—we will announce the launch through our website and social media channels.

Absolutely. Your KaziGigs account, profile, job history, wallet, and KaziID will sync automatically. Simply log in with your existing credentials when the app launches.

After a job is completed, both clients and professionals can leave ratings and reviews. Ratings are based on factors like quality of work, communication, timeliness, and professionalism. These ratings contribute to your overall profile score and KaziID tier.

Yes. You can respond to reviews left on your profile. This helps provide context and shows potential clients or employers that you are engaged and professional.

Reviews can only be removed if they violate our community guidelines (such as containing offensive language, false claims, or spam). Contact support with specific details if you believe a review should be reviewed for removal.

Higher ratings and positive reviews improve your profile ranking, making you more visible to potential clients. Consistent quality work leads to better opportunities and can unlock premium job access through your KaziID tier.

Our support team is available Monday through Saturday, 8:00 AM to 6:00 PM (East Africa Time). For urgent issues outside these hours, please use the in-app emergency contact option.

Visit our Help Center within the app or website for detailed guides, video tutorials, and community forums. You can also follow us on social media for tips, updates, and announcements.

We love hearing from our community! Use the Feedback option in your Dashboard or email us at feedback@kazigigs.com. Your suggestions help us improve the platform for everyone.